Customer Retention
From Customer Retention to a Holistic Stakeholder Management System
Being the fourth in the series on "Stakeholder Management" books, the current volume looks back at the beginnings of "Stakeholder Management" and how it has since developed into a fully-fledged system over the last 20 years.
Customer loyalty, retention, and customer relationship management
Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purchase of that company’s specific brand, but also tend to have these customer’s become “brand advocates” in attracting new customers for that company?
Prime Solution
A snapshot of today's B2B selling environment: Sales cycles are chaotic and getting ever longer. It is impossible to predict results and plan for the future. Customer bases are eroding. Satisfaction and retention rates are dropping, and customer relationships are not expanding.
Microsoft Dynamics CRM 4.0 Unleashed
Using Microsoft Dynamics CRM, companies can empower employees to increase sales, improve service, enhance customer satisfaction and retention, and drive greater value from every customer relationship. Microsoft Dynamics CRM 4.
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
Retail: $16.95 (29% off!)
(Overstock Books)
Revised and Updated with New Material! High agent turnover can cripple an organization?draining the call center's budget, destroying staff morale and eroding customer satisfaction.
Life Beyond the Line
Retail: $48 (20% off!)
(Cooking.com Cookbooks)
This complete resource fully prepares student chefs for the challenges of the food service industry in the new millennium by helping them build solid skills in 'front-of-the-house training"“"“i.e.